Hospitality Staff

International Hospitality Staff Pre-Selection Program

This specialized pre-selection program is designed to prepare Brazilian candidates for hospitality roles in high-demand destinations like Dubai, the United States, Europe, and other countries where Brazilians can legally work in the hospitality industry. By equipping candidates with both practical skills and essential knowledge, this program ensures they are ready for success in diverse environments, from luxury hotels and resorts to cruise lines and restaurants. Once candidates are trained, they are pre-selected and forwarded to partner agencies in these countries for final placement.

Core Focus Areas

• Dining & Beverage Service Excellence
  Comprehensive training in dining service protocols, ranging from casual to fine dining, ensures that candidates can meet the high expectations of international guests. The program covers beverage knowledge, mixology, and bartending best practices, including crafting signature cocktails, wine and food pairing, and drink presentation.
• Front-of-House Service
  Training focuses on the essential responsibilities of front-of-house staff, such as guest interaction, reservations, seating arrangements, and managing customer inquiries. Candidates are trained to create a welcoming atmosphere, provide outstanding service, and manage guest expectations in international settings.
• Back-of-House Operations
  Candidates are trained in key back-of-house roles, including kitchen staff, dishwashing, and housekeeping. The program emphasizes food safety, cleanliness, and kitchen efficiency, ensuring candidates are well-prepared for various positions in hospitality environments.
• Cultural Awareness & Adaptability
  The international nature of the program means candidates are trained to interact with guests from diverse cultural backgrounds. The curriculum includes strategies for adapting to different cultural expectations, ensuring candidates are ready to provide personalized service in global hospitality settings.
• Time Management & Efficiency
  Training in time management focuses on working efficiently during peak hours and managing tasks in fast-paced environments. Candidates learn to optimize workflows and maintain high standards of service across both front-of-house and back-of-house positions.
• Customer Service Mastery
  Providing excellent customer service is a central part of the program. Candidates learn how to handle complaints, resolve issues, and manage difficult situations with professionalism. The focus is on providing five-star service, preparing candidates to thrive in international hospitality destinations.

Training Methodology
The program blends hands-on experience with theoretical instruction to prepare candidates for the challenges of working abroad. Practical simulations, case studies, and interactive exercises ensure that students are well-equipped for front-of-house and back-of-house roles. Industry-specific tools and resources are provided to support continuous learning.

Outcome
Graduates of the program are pre-selected for international hospitality positions in countries such as Dubai, the United States, Canada, Europe, and other destinations where Brazilian workers are in demand. After completing the program, candidates are connected with partner agencies for final placement in roles such as dining service, bartending, kitchen support, and guest relations. Equipped with both technical skills and a strong work ethic, they are ready to contribute to world-class hospitality environments with confidence and professionalism.